92pk Privacy Policy

1. Introduction

1.1 92pk ("92pk", "we", "us", "our") operates the online gaming and sports betting platform at 92pk.asia ("Platform"). In the course of providing services to registered users ("you", "User"), 92pk collects and processes certain personal data.

1.2 This Privacy Policy describes what data we collect, why we collect it, how we use and protect it, and what rights you have with respect to your personal data. It applies to all users of the 92pk Platform, including users based in Pakistan.

1.3 This Policy should be read alongside 92pk's Terms & Conditions and Responsible Gaming Policy. All three documents govern your relationship with 92pk and are available at 92pk.asia.

1.4 92pk is committed to processing personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, and security. We do not sell personal data to third parties.

2. Data We Collect

2.1 92pk collects the following categories of personal data from users:

2.2 92pk does not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health data) beyond what is strictly necessary for responsible gaming assessments where applicable.

3. How We Collect Data

3.1 92pk collects personal data through the following means:

• Direct collection: Data you provide during registration, identity verification, payment setup, or when contacting our support team.
• Automated collection: Technical and behavioural data collected automatically as you use the Platform, via server logs, session tracking, and similar technologies.
• Third-party providers: Identity verification services, payment processors (including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), and fraud detection partners may share relevant data with 92pk in the course of providing their services.

3.2 You are not required to provide all data listed above to browse the 92pk website. However, full account registration, deposits, withdrawals, and participation in real-money gaming all require the relevant data categories to be provided and verified.

4. How We Use Your Data

4.1 92pk uses personal data for the following purposes:

• To create and manage your 92pk account;
• To verify your identity and age (18+ requirement) in accordance with responsible gaming obligations;
• To process deposits and withdrawals via your chosen PKR payment method;
• To detect and prevent fraud, money laundering, and prohibited conduct as described in the Terms & Conditions;
• To provide personalised game recommendations and promotional offers (where you have not opted out);
• To respond to your support queries and communications;
• To fulfil regulatory reporting obligations where applicable;
• To monitor for responsible gaming indicators and reach out where we identify risk patterns;
• To improve Platform performance, user experience, and content relevance.

4.2 92pk will not use your personal data for any purpose incompatible with the purposes listed above without providing prior notice and, where required, obtaining your consent.

5. Legal Basis for Processing

5.1 92pk processes personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil the agreement between you and 92pk, including account management, payments, and game operation;
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML), know-your-customer (KYC), and licensing obligations;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Data

6.1 92pk does not sell, rent, or trade personal data. We share data only in the following circumstances and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive transactional data necessary to process your PKR deposits and withdrawals;
• Identity verification providers: Third-party KYC/AML service providers receive identity documents and data to conduct mandatory verification checks;
• Fraud and security services: Aggregated technical and behavioural data may be shared with security partners to detect and prevent fraudulent activity;
• Game software providers: Game studios whose titles are hosted on the 92pk Platform may receive anonymised or pseudonymised session data for quality assurance and RNG certification purposes;
• Legal and regulatory authorities: We may disclose data to law enforcement, regulators, or courts where required by law or where necessary to protect the rights of 92pk or its users;
• Business transfers: In the event of a merger, acquisition, or sale of 92pk's business, personal data may be transferred to the successor entity, with notice provided to affected users.

6.2 All third parties with whom 92pk shares data are contractually required to handle it in accordance with applicable data protection standards and to use it only for the specified purpose.

7. Payment Data

7.1 92pk handles payment data with particular care. Full payment credentials (e.g., complete bank account numbers or full wallet credentials) are not stored on 92pk's servers beyond what is minimally necessary to process transactions.

7.2 JazzCash and Easypaisa wallet IDs associated with your 92pk account are stored in encrypted form and are used solely for deposit and withdrawal processing. 92pk will not use your payment details for any purpose other than processing your requested transactions.

7.3 In the event you suspect unauthorised use of your payment method in connection with your 92pk account, contact support immediately at [email protected] and we will investigate and suspend relevant functionality pending resolution.

8. Data Retention

8.1 92pk retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory retention obligations.

8.2 As a general guide:

• Account data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and KYC record-keeping requirements;
• Transaction records are retained for a minimum of five (5) years;
• Support communications are retained for two (2) years unless a longer period is required by the nature of the communication;
• Technical logs are retained for up to twelve (12) months unless extended for security investigations.

8.3 Where retention is no longer necessary and no legal obligation requires continued storage, 92pk securely deletes or anonymises personal data.

9. Data Security

9.1 92pk implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and 92pk's servers;
• Encrypted storage of sensitive data including payment credentials and identity documents;
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis;
• Regular security assessments of the Platform and its infrastructure;
• Two-factor authentication available to users to protect account access.

9.2 While 92pk takes reasonable steps to protect your data, no internet-based system is completely impenetrable. You are responsible for maintaining the security of your own account credentials. Do not share your 92pk password with anyone.

9.3 In the event of a data breach that poses a risk to your rights and freedoms, 92pk will notify affected users and relevant authorities in accordance with applicable legal requirements.

10. Your Rights

10.1 Subject to applicable laws, you have the following rights with respect to your personal data held by 92pk:

• Right of access: You may request a copy of the personal data 92pk holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where retention is no longer necessary, subject to legal retention obligations;
• Right to restriction: You may request that we limit processing of your data in certain circumstances;
• Right to object: You may object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, contact 92pk at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and may request identity verification before actioning requests.

10.3 Note that certain data cannot be deleted while your account is active or where retention is required by law. Requesting erasure of data required for AML compliance, for example, may not be possible during the mandatory retention period.

11. Cookies & Tracking

11.1 92pk uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember preferences, and analyse usage patterns. The following types of cookies are used:

• Essential cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled without preventing Platform use;
• Analytical cookies: Used to understand how users interact with the Platform — pages visited, session duration, feature usage — to improve the service;
• Preference cookies: Store your language and display preferences for a consistent experience across sessions.

11.2 Non-essential cookies are set only with your consent. You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use 92pk's core features.

11.3 92pk does not use third-party advertising cookies or share browsing data with advertising networks.

12. Minors

12.1 The 92pk Platform is strictly for users aged 18 and above. 92pk does not knowingly collect personal data from individuals under the age of 18. If you believe a minor has registered on 92pk or provided personal data, contact us immediately at [email protected] and we will take prompt action to close the account and delete associated data.

12.2 Age verification is a mandatory step in the 92pk registration process. 92pk reserves the right to request documentation confirming age at any point and to suspend accounts where age eligibility cannot be confirmed.

13. Changes to This Policy

13.1 92pk may update this Privacy Policy from time to time to reflect changes in how we handle personal data, operational changes, or updates to applicable legal requirements. The revision date at the top of this page indicates when the Policy was last updated.

13.2 Where changes are material, 92pk will notify registered users via their registered mobile number or email address with reasonable advance notice. Continued use of the Platform following the effective date of a revised Policy constitutes acceptance.

13.3 If you disagree with any change to this Policy, you may close your account by contacting support. Eligible balances will be processed to your verified payment method prior to closure.

14. Contact Us

14.1 If you have questions about this Privacy Policy, wish to exercise your data rights, or have a privacy-related concern, please contact the 92pk team:

14.2 For urgent security concerns — such as suspected unauthorised access to your account — please contact support immediately and mark your message as urgent. Account security issues are treated as highest priority.